10.6. Connexion


10.6.1. Logging in

At this stage it is possible to log in and check the result.

To do this: Select Menu > Login In the appeared window, click Yes; In the Username field enter jsmith; In the Password field, enter jsmithpw; Select the Save password item; Click Log in.


On the left, one can see workplace and a list of available objects. 




10.6.2. Result 

Now it's possible to check the operation of the actions:

action 1221 New Email allows sending messages directly from tickets;

the sender stated in the email is the logged in user;

there is a reference number of the ticket in the subject;

the signature of the logged in user is used as a signature for the email;

action 1222 Reply allows answering to incoming emails;

the level of the quotation increases, the text of the previous letter is formed properly;

action 1223 Forward also allows forming the text of the previous letter properly;

when all actions are performed, the status of the ticket changes automatically. 



10.6.3. Next