6.6. Logging in

 

6.6.1. Logging in

At this stage it is possible to log in and check the result.

To do this:

 

6.6.1.1. Select Menu > Login;

 

 

6.6.1.2. In the appeared window, click Yes

 

 

6.6.1.3. In the field Username type in jsmith;

6.6.1.4. In the field Password type in jsmithpw;

6.6.1.5. Select Save password

 

 

6.6.1.6. Click Log in.

 

On the left, you will see workspace and a list of available objects. 

 

 

 

6.6.2. Result 

After logging in, it is possible to check the operation of the object 1002 Tickets:

After logging in, object 1002 Tickets will be displayed in the folder 1 Tickets in the object list;

Since there are no open tickets, adding statuses and comments is not available;

When opening a ticket, it is possible to select a customer and an employee from the linked references;

After opening a ticket, it is possible to add new status;

It's also possible to add comments to the ticket;

When switching from one ticket to another, only those records that are associated with the selected tickets are displayed in statuses and comments;

When adding new ticket the status New is automatically inserted;

When new status is added, the current status of the ticket is updated automatically. 

 

 

6.6.3. Next

Step 7. Closed Tickets and Latest Comments